Refund Policy.

All Sales Are Final

Once an order has been processed or shipped, it cannot be returned, exchanged, or refunded because of a change of mind, ordering error, research outcome, lack of compatibility with a study protocol, or any circumstance unrelated to an error by Titan-X Research.

This restriction is necessary to preserve product integrity and prevent research materials from re-entering inventory after their handling and storage conditions are no longer under our control.

Claims Eligible for Review

Titan-X Research will review a claim when one or more of the following conditions apply:

• The delivered item is materially damaged in transit.
• The vial, container, or factory seal arrives broken or compromised.
• The order contains a product different from the item shown on the packing record.
• A paid item is missing from the delivered package.
• A verifiable fulfillment error occurred before shipment.

How to Submit a Claim

Do not discard the product, vial, packaging, thermal materials, shipping box, or label while a claim is being reviewed. We may require those items to complete the investigation.

Required claim information

• Full name and email address used for the order.
• Order number and affected product name.
• A concise description of the problem.
• Clear, unedited photographs or video showing the issue.
• Photographs of the shipping label and all exterior packaging.

Non-Returnable and Non-Refundable Items

The following circumstances do not qualify for a return, replacement, credit, or refund:

• Products that have been opened, punctured, altered, relabeled, mishandled, or removed from their original packaging.
• Products stored or handled outside appropriate research conditions after delivery.
• Orders placed for the wrong compound, concentration, quantity, or shipping address.
• Requests based on research results, experimental outcomes, or a product’s suitability for a particular protocol.
• Packages refused by the recipient or returned without written authorization.
• Orders seized, rejected, delayed, or returned because of a customer’s local laws, institutional policies, or import requirements.
• Sale, promotional, complimentary, replacement, or otherwise discounted items unless they arrive damaged or incorrect.

Order Changes and Cancellations

Cancellation or modification requests must be emailed immediately after purchase. We will attempt to accommodate a request only if the order has not entered processing, fulfillment, label creation, or shipment.

Submission of a cancellation request does not guarantee cancellation. Once processing has begun, the order is final and cannot be recalled. Approved pre-fulfillment cancellations may be reduced by non-refundable payment-processing or administrative costs where permitted by law.

Shipping Delays, Address Errors and Delivery

UPS 2nd Day Air is a carrier service level and does not guarantee arrival on weekends, holidays, during weather events, or when a carrier experiences an operational exception. Carrier delays after timely handoff by Titan-X Research do not automatically qualify an order for a refund.

Customer responsibility

• Provide a complete and accurate deliverable address before checkout.
• Monitor tracking and make arrangements to receive the package.
• Contact the carrier promptly regarding access restrictions or delivery exceptions.
• Report suspected loss or damage to Titan-X Research within the applicable claim window.

Titan-X Research is not responsible for loss caused by an incorrect address supplied by the customer, an inaccessible delivery location, package forwarding, recipient refusal, theft after confirmed delivery, or failure to retrieve a package.

Approved Replacements, Credits and Refunds

After reviewing the evidence, fulfillment records, and carrier information, Titan-X Research may choose the appropriate resolution, which may include replacing the affected item, issuing store credit, or refunding the verified amount associated with the affected item.

Approved refunds are returned to the original payment method whenever possible. Although we generally submit approved refunds within 5–10 business days, the final posting time is controlled by the payment processor and the customer’s financial institution.

Chargebacks and Payment Disputes

Please contact Titan-X Research support before initiating a chargeback or payment dispute. We are committed to reviewing legitimate order problems and resolving documented fulfillment errors.

Fraudulent disputes, false claims of non-delivery, or chargebacks initiated without first allowing reasonable review may result in suspension of purchasing privileges. Titan-X Research reserves the right to provide the payment processor with order records, policy acceptance, tracking, delivery confirmation, correspondence, and claim evidence.

Research Use Only

All Titan-X Research products are sold strictly for laboratory research purposes. They are not intended for human or veterinary use, consumption, diagnosis, treatment, cure, or prevention of any disease. Product dissatisfaction arising from use outside the stated research-only purpose is not eligible for review under this Refund Policy.